Returns & Refunds Policy
At Lectrix Motor Company, we are committed to ensuring your satisfaction with our products. Please review our returns and refunds policy below:
1. Returns Eligibility
- Products must be returned in their original condition, unused, and free from any damage.
- Returns are accepted within 30 days of the purchase date.
- Proof of purchase (receipt or order confirmation) is required for all returns.
- Custom conversions and personalized products are not eligible for returns unless there is a manufacturing defect.
2. Return Process
- Contact our customer support team at via our contact page to initiate a return.
- Once your return is approved, you will receive instructions on how to ship the product back to us.
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Refunds
- Refunds will be issued once the returned product is inspected and approved.
- Approved refunds will be processed within 7-10 business days to the original payment method.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect product.
4. Non-Refundable Items
- Final sale items, custom orders, and gift cards are not eligible for refunds.
- Accessories and parts must be returned unopened and in their original packaging to qualify for a refund.
5. Damaged or Defective Items
- If you receive a damaged or defective product, contact us within 7 days of delivery.
- We will arrange for a replacement or refund at no additional cost to you after verifying the issue.
6. Exchanges
- Exchanges are available for products of equal or lesser value. Contact our support team to arrange an exchange.
7. Contact Us
If you have any questions or concerns about our returns and refunds policy, please don’t hesitate to reach out to our team via our contact page.